How to Craft a Customer Experience That Creates Conversations
While many businesses think of customer experience as one thing, CX actually produces two desirable outcomes: customer retention and customer acquisition.
How Design Thinking Can Improve Customer Experience
While solving for the customer might be the professed mission of your organization, the customer's point-of-view can sometimes get lost in the shuffle of deadlines, budgets, team bandwidth, and the time available in a workday.
How Small Businesses Can Use SMS for Customer Support
Because of the changing world of digital marketing and consumer expectations, companies should use SMS messaging for not just marketing but also customer support.
XAmplifier is a proprietary, cloud-based software designed to help businesses build their online reputation, optimize the customer experience, grow digital audiences, and drive marketing insights.
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